Frequently Asked Questions (FAQs)

We’ve put together some questions and answers that answers all of your concerns

How many number of bags are my allowed for the Airport pickup
Passengers are only allowed two 23kg bags and 1 hand bag per person for airport pickup.
Additional charges may apply if any of the following conditions occur: • The airport is located more than 45 minutes from the destination address. • The number of luggage items exceeds the allowed limit. • The family size exceeds the standard capacity for the selected package (additional fees vary by package).
We require a minimum of 15 days for the home search.
Yes, we offer services to all.
Your basic IDs, immigration documents, financial documents, and other documents as specified by the landlord.
A home can be rented for a minimum of 6 months to 1 year. Most landlords prefer 1 year.
Rent is paid monthly.
Yes, during the home search, we share available apartments based on your preferences for you to review before committing.
Yes, we do.
It depends on the property. Shared apartments are mostly furnished, while studio units and private apartments are mostly unfurnished.
There are both pet-friendly and non-pet-friendly apartments depending on your preference.
No, we do not pair clients. However, we can help you find available rooms where owners are looking for roommates.
No, it is not refundable. We advise securing visa approval before booking our services.
No, we require full payment upfront.
We offer airport pickup from all airports.
Delays or changes do not affect pickup. Please keep us informed so we can adjust logistics accordingly.
The airport pickup is private.
No, but we offer a promotional plan with a one-time meal on arrival and can customize settlement plans to your needs.
Yes, we provide limited post-settlement support to ensure a smooth transition.
It depends on the property. Some include utilities, while others require separate payment. We clarify this during the home search.
Yes, we provide guidance and support in setting up essential services such as electricity, internet, and phone connections.
We work closely with clients during selection to minimize dissatisfaction. Changes after lease signing depend on landlord policies.
Yes, we offer guidance on transportation, shopping, banking, and cultural norms.
Yes, we help you understand lease terms and obligations, but for complex legal issues, a licensed lawyer is recommended.